Privacy Policy

Last updated: 2026-09-24 · Effective: 2026-09-24

Yashas Power Systems (“Yashas Power Systems”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal and business information that we collect and process.

This Privacy Policy explains how Yashas Power Systems collects, uses, stores, and protects information when you interact with our business, including when you use our services, communicate with us through WhatsApp, visit our website, or interact with our service and sales management platform, ServGrid.

1. About Yashas Power Systems

Yashas Power Systems is a business engaged in the sale, installation, servicing, maintenance, and support of UPS systems, batteries, power backup equipment, and related products and services.

We use ServGrid, a business management platform, to help us manage our customers, sales activities, service requests, technicians, service jobs, and related business operations.

2. Information We Collect

Depending on your interaction with Yashas Power Systems, we may collect the following information.

Customer Information

We may collect:

Name
Phone number
Email address
Billing and service address
Company or organization name
Contact person details
Information about products or equipment
Service and maintenance history
Service requests and complaints
Other information that you voluntarily provide to us

Sales and Service Information

When you purchase products or request services from us, we may collect information relating to:

Products purchased
UPS and battery details
Installation information
Service and maintenance records
Service requests
Technician visits
Warranty information
Quotations and sales records
Invoices and payment-related business records
Communication and service notes

Employee and Technician Information

For our employees and authorized personnel, we may process information necessary to manage sales and service operations, including:

Name
Contact information
Employee or staff details
Assigned service jobs
Sales activities
Work-related records
Attendance or operational information
Location information where location-based features have been enabled

Technical Information

When you interact with our online services, we may collect limited technical information such as:

IP address
Browser type
Device information
Operating system
Application information
Log and diagnostic information

3. Information Collected Through WhatsApp

Yashas Power Systems may use WhatsApp to communicate with customers regarding products, quotations, service requests, maintenance, appointments, support, and other business-related matters.

When you communicate with us through WhatsApp, we may process information such as:

Your WhatsApp phone number
Your name or WhatsApp profile information where available
Messages you send to us
Images, documents, or other files you send to us
Information contained in communications
Message and communication metadata

We use this information to respond to your requests, provide customer support, coordinate services, and maintain relevant business records.

WhatsApp communications are also subject to the applicable terms and privacy policies of WhatsApp and Meta.

4. How We Use Your Information

We may use the information we collect to:

Provide products and services
Respond to customer enquiries
Process sales and service requests
Schedule installations and service visits
Assign service jobs to technicians
Maintain customer and equipment records
Provide maintenance and technical support
Communicate with customers through WhatsApp, phone, email, or other appropriate channels
Manage quotations, invoices, and business transactions
Manage our sales and service operations
Improve our products and services
Maintain the security of our systems
Prevent unauthorized access, fraud, or misuse
Comply with applicable legal and regulatory requirements

5. ServGrid

Yashas Power Systems uses ServGrid as a software platform for managing sales, customers, service operations, technicians, and related business activities.

Information entered into ServGrid may include customer, employee, sales, service, equipment, and communication information required for our business operations.

ServGrid is used as a business management tool on behalf of Yashas Power Systems. Access to information within the system is controlled according to user roles and business requirements.

6. How We Share Information

We may share information when necessary to provide our products and services or operate our business.

Information may be shared with:

Authorized employees and technicians of Yashas Power Systems
Service providers and technology providers that support our business operations
Authorized personnel involved in sales, installation, maintenance, and customer support
Communication providers, including WhatsApp/Meta, where applicable
Government authorities or other parties where disclosure is required by law

We do not sell customer personal information to third parties.

7. Data Security

We take reasonable technical and organizational measures to protect personal and business information against unauthorized access, alteration, disclosure, or destruction.

Access to customer and business information is restricted to authorized personnel based on their responsibilities.

However, no electronic storage or transmission system can be guaranteed to be completely secure.

8. Data Retention

We retain information for as long as reasonably necessary to:

Provide our products and services
Maintain customer and service records
Manage warranties and maintenance
Maintain business and financial records
Comply with legal and regulatory requirements
Resolve disputes
Protect our legitimate business interests

The period for which information is retained may vary depending on the type of information and the purpose for which it was collected.

9. Your Rights and Requests

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.

If you would like to make a privacy-related request, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

Some information may need to be retained where required by law or where necessary for legitimate business purposes.

10. Third-Party Services

We may use third-party services to support our business operations, including services for:

Cloud hosting and infrastructure
Communication and messaging
Authentication
Security
Analytics
Software and business management

These third-party providers may process information on our behalf as necessary to provide their services.

This website is hosted and delivered by Cloudflare, Inc., which provides DNS, TLS certificates, and content delivery and therefore processes request data on our behalf. Cloudflare’s own handling of that data is described in its privacy policy.

11. Cookies and Website Technologies

Our website may use cookies or similar technologies for purposes such as:

Website functionality
Security
Authentication
Preferences
Analytics and performance

You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

12. Children’s Privacy

Our services are intended for businesses and general customers and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable laws.

When we make changes, we will update the “Last Updated” date displayed at the top of this Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or how Yashas Power Systems handles your information, you can contact us at:

Yashas Power Systems
Email: ypsapcups@gmail.com
Website: yashaspowersystems.com

Effective Date: 2026-09-24